As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

By improving customer experience design, companies drive growth and the public sector stays relevant, says iOCO ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far away, experts say.

especially when that service is to help the customer improve themselves somehow. In that case, the customer actually becomes the product, which complicates matters. Helping them improve means ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Louis Smith is a renowned E-commerce SEO Consultant and Enterprise Shopify Search Engine Optimization Specialist from Bolton, ...

UPS’s CEO says the company is cutting back its shipping for Amazon by 50 percent.