As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

What if your equipment could predict failures before they happen? AI is making this future a reality for the field service ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

UPS’s CEO says the company is cutting back its shipping for Amazon by 50 percent.

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

AI is revolutionizing post-holiday retail operations, streamlining processes, prioritizing critical tasks, and automating routine workloads.

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Starbucks recently made headlines by cutting 30 percent of its menu offerings. On the surface, this might seem like a simple ...