As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

By improving customer experience design, companies drive growth and the public sector stays relevant, says iOCO ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

ERP vendors are improving their wares with more AI features and real-time data management to promote automation, efficiency, ...

UPS’s CEO says the company is cutting back its shipping for Amazon by 50 percent.

As technology is increasing in the world, scammers are also making schemes to cheat people through technology. Recently, ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

In today’s hectic business environment, staying connected to customers has become more critical. Automating customer engagement merely allows businesses to build better and stronger relationships ...

Service revenue is reported on the income statement under operating revenues, reflecting earnings from core business ...