As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

ERP vendors are improving their wares with more AI features and real-time data management to promote automation, efficiency, ...

As technology is increasing in the world, scammers are also making schemes to cheat people through technology. Recently, ...

Trader Joe’s and other grocers are limiting the number of eggs customers can buy across the U.S., citing limited supply ...

In addition to stocks and shares Isas, it’s also possible for those aged under 40 to save for a house deposit or later life ...

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

S&P has been able to leverage its moat to obtain solid pricing power, typically around 3%-4% per year. In 2024, S&P's rack rate for corporate finance ratings was 7.90 basis points, compared with 6.25 ...

Starbucks recently made headlines by cutting 30 percent of its menu offerings. On the surface, this might seem like a simple ...

As accounting firms actively prepare their clients for the future, planning for the next phase of growth is always top of ...

Artificial Intelligence (AI) is transforming industries worldwide, and customer service is no exception. However, in Rwanda, AI-generated responses often fall short, leaving customers with vague and ...

THE nation’s broadband providers have been ranked from best to worst on reliability. A survey conducted by Broadband Genie, involving 3,200 broadband users nationwide, has shed light on ...